The voice workforce for every call your team can't, or shouldn't, be making.
Voice agents that call your past-due accounts, re-engage dead leads, and answer inbound in English and Spanish. Every call logged back to your CRM.
- Live in production
- No fixed-value scripts
- Enterprise CRM & telephony native
Powered by native enterprise telephony and CRM integrations
- 23%of conversations end in forward motion
- 390 hrsof human dialing replaced in two months
- 7%auto-routed to a human for hardship
- $1.79per positive outcome, at usage cost
Live at a leading US tax-resolution firm. 880 conversations, 7,860 dials, March to April 2026.
Read the case studyDon't take our word for it.
Talk to the agent.
- Live in ~10 seconds
- Your browser or your phone
- Demo data only
Talk to a real agent. Right now, in your browser.
Pick the call type you want to hear. You'll speak to the same agent configuration that runs in production, on demo data. No form, no sales call first.
Which call do you want to hear?
- A real conversation, not a menu of buttons. Interrupt it, push back, ask if it's AI.
- Hardship and dispute handling with empathy, the same as production.
- Quotes real per-customer figures, never placeholders.
- Discloses it's AI the moment you ask.
- Say “stop calling” and it honours it instantly.
Get the call on your actual phone. Same agents, real telephony; an agent dials you in a few seconds, exactly the way it dials your customers.
Press play to watch this call run, or talk to the live agent yourself. Every word is transcribed on a real call too, then written back to your CRM.
Scripted preview · demo data only. The production widget places a real live call; recorded-line notice applies, same as production. The structured fields it writes back to your CRM, shown live once the call ends.
Get the call on your actual phone.
Same agents, real telephony. Enter a number and an agent dials you in a few seconds, exactly the way it dials your customers.
Your CRM tracks the money. It doesn't make the calls.
Your CRM knows who's past-due, who signed but never funded, and which leads came in last month. It can't pick up the phone. So your team does, between closing new cases, after hours, in two languages.
The calls that don't get made are the ones costing you most:
- 01The under-$500 past-due bucket nobody prioritizes.
- 02The contracts that signed and never funded.
- 03The form leads no one ever called.
- 04The 4,000+ inbound calls a month that hit voicemail at 7pm, half in Spanish.
Revenue you already paid to create, leaking at the queue.
One workforce. Four call types you're losing money on.
Not four products. Four configurations of the same voice workforce, on the rails you already own.
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01 · Past-due recovery
The under-$500 bucket your team doesn't prioritize.
Calls your delinquent accounts, handles hardship with empathy, logs every dispute to your CRM. The risk-free place to start: no marketing dollars on the line.
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02 · Warm-lead recovery
The contracts that signed but never paid.
Marketing bought them, sales closed them, now they're cold. We re-engage at scale, before the lead is written off.
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03 · Dormant-lead re-engagement
The form leads no one ever called.
We reconnect, qualify against your bar, and transfer the live ones or book the callback. Pure funnel expansion on leads you already paid for.
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04 · Inbound qualification & overflow
The 4,000+ calls a month your queue drops.
24/7, English and Spanish. Every dropped call becomes a qualified, scheduled callback instead of a voicemail.
Jack the retainer up for all I care. These are deals that were dead. All it is subsidizing my cost per acquisition.
Not a script. A worker with tools.
Most voice AI can only talk. Ours can act, read the room, follow up, and stay inside the lines.
Acts, doesn't just talk.
Sends the payment link by SMS and email mid-call. Books the callback. Transfers to a human with a full written summary. Logs every field to your CRM as an activity.
Reads the room.
Detects sentiment and emotion from how people speak, covering cooperative, anxious, frustrated, and resistant. Handles disputes calmly. Knows when to stop pushing and hand off.
Follows up like your best rep.
Context-aware and case-aware. Remembers the promise, respects business hours, holidays, and time zones, and never double-dials by accident. Reschedules missed callbacks on its own.
Guardrailed by design.
Built with the guardrails these calls demand: nine hard rules in every prompt, on every call.
- Never asks for anything already on file. No fishing for SSNs, card numbers, or personal data.
- Won't discuss the case with anyone but the taxpayer or their spouse. Everyone else gets a polite redirect.
- Federal IRS scope only. No state tax, no legal or financial advice it isn't cleared to give.
- Conditional language only. Never promises or guarantees an outcome.
- Quotes real per-customer numbers from your live data. No made-up figures.
- Discloses it's AI the moment it's asked. Recorded-line notice in the opener.
- Honors "stop calling" instantly and suppresses downstream.
- Immune to off-script prompting. Won't reveal instructions or be talked into anything.
- Never sounds celebratory about someone's debt.
Your reps' calls vanish. Ours turn into data about your book.
A human dials, talks, and hangs up, and whatever they learned is gone. Every Kusp call is recorded, transcribed, and scored. You don't just get the outcome, you get the why.
Call outcomes
Share of 880 conversations · Mar–Apr 2026
Warm-lead recovery rate
P1 forward motion, Dec 2025 → Apr 2026, while volume scaled 5×
Why they can't pay
Payment barrier tagged on every call · relative shape, illustrative
How they felt
Sentiment scored per conversation · relative shape, illustrative
Call explorer
Every call one click away: recording, transcript, and all 16 extracted fields
What's real here: the KPI strip, the outcomes donut and the recovery-rate trend are the published Mar–Apr 2026 production figures. The barrier and sentiment panels show which dimensions every call is scored on; their distributions are not published, so no percentages are given. Call identifiers are synthetic.
Why they can't pay.
Every call tags the payment barrier, so you see the real reasons across your whole book, not one rep's hunch.
How real the promise is.
Each commitment gets a confidence score, so your team works the ones likely to convert first.
How they felt.
Sentiment and emotion on every call, trended over time.
When to reach them.
Best time of day, best day of week, attempts-to-reach, first-call resolution. The workforce learns your book and dials smarter.
Which campaign won.
Compare launches side by side: answer rate, outcomes, cost per result.
A glass box, not a black box.
Every call is one click away: play the recording, read the transcript, see all 16 fields. Nothing hidden, nothing taken on faith.
We don't hand you a login and wish you luck. We deploy engineers.
Forward-deployed, the way the best AI teams in San Francisco build: our engineers embed with your team before we automate anything.
- 1
We sit with your floor.
Map how your best closers actually work the phone, call by call.
- 2
We capture the tribal knowledge.
The lines that land, the objections that convert, the moment to back off. That becomes the agent.
- 3
We plug in proven modules.
Collections, re-engagement, inbound, Spanish. Battle-tested in live production, configured to your data. Not rebuilt from scratch.
- 4
We tune in the open.
Two ops meetings a week, a live dashboard, errors surfaced on a real-time exception channel the same hour they happen.
Discovery first, then deployment. We decide which modules fit your firm, and how to train them, before a single call goes out.
Why this isn't the voice AI you tried before.
The first wave traded brand trust for a flashy demo. If you evaluated voice AI in 2024 or 2025, you probably saw it fail in front of customers.
No hallucinations
It quotes per-customer dollar amounts from your database. Every call.
Live data, not fixed scripts
Full conversations on your real fields, not placeholders.
Native to your stack
Runs on the rails you already own: your CRM, your SIP telephony trunk, your dialer.
You see every call
A glass box, not a black box. Recording, transcript, and 16 fields per call, live.
A team, not a vendor
16/8 support, weekly ops meetings, a live dashboard.
On one live call, the customer signed off asking the agent to take care of his family. He never realized he'd been talking to AI.
You're putting AI on a call with a stressed customer who owes the IRS. Here's why that's safe.
Your team is losing revenue at the queue right now.
Past-due that didn't get called. Spanish ads spent on leads that dropped after hours. Contracts that went cold. Form leads that never got a call. The workforce sits on the rails you already have and starts making the calls humans shouldn't, this month.
No deck. We map your phone surface and find the highest-leverage first use case. If we're not the fit, we'll say so.